Does Cox Charge for a TV Mini Box?

Quick overview

If the mini box is leased from Cox, you must return it when you cancel or change service, otherwise Cox can bill you an unreturned equipment fee. Cox
Some Cox equipment is also billed as a monthly rental (additional boxes often have a monthly fee). Check the client’s bill for per-box charges. CableTV.com

Help and Support

Step 1 — Check ownership on the account (2 minutes)

Open the Cox online account or the final bill.
Look for an equipment section that shows items as “Cox-owned,” “leased,” or “purchased.”
If it is Cox-owned / leased, plan to return it. (If it was purchased, you usually keep it.) Cox

Step 2 — Prepare the box and accessories (5 minutes)

Collect every item that came with the mini box:

The mini box itself (model/serial sticker visible)
Power adapter, remote, HDMI or coax cable, any small accessories
Take a quick photo of the box serial/label and the items you will return (this is your evidence).

Step 3 — Choose a return method (fastest options)

Cox typically accepts equipment at:

Cox Solution Stores (in-person dropoff), or
Participating UPS/partner drop-off locations (check Cox site for current partners), or
Scheduled technician pickup if arranged.
Return instructions and locations are listed on Cox’s equipment return page. Try to use a Cox store or partner so returns are scanned into Cox’s system. Cox RSI Inc.

Step 4 — Return quickly (why timing matters)

Return the equipment promptly — Cox asks that returned equipment be delivered within about 15 days of service cancellation or instruction unless they tell you otherwise. Returning quickly helps avoid unreturned-equipment fees. Cox+1

Step 5 — Get and keep proof (must-do)

When you drop off or ship the box:

Ask for a drop-off receipt or tracking number.
Photograph the receipt and the package label.
If shipping, keep the courier tracking until Cox confirms receipt on your account.
Proof is critical if a charge appears later. Cox

Step 6 — Check your final bill and act fast if charged

Watch the final bill and the next statement after return.
If you see an “unreturned equipment” charge, call Cox Customer Care and give them your return receipt/tracking number. Cox’s customer-service terms explain dispute steps and timelines. If needed, escalate to a supervisor and submit your proof. Cox Cox Community

Step 7 — What if the box is lost or damaged?

If lost or returned damaged, Cox may charge a replacement or damage fee. Fees vary by device and can be substantial — amounts and policies vary by case and location. Document the condition before you return to reduce disputes. Consumer Info Network CableTV.com