Do You Have to Return a Cox TV Mini Box?
When disconnecting or canceling Cox services, one of the most common questions is whether the Cox TV Mini Box must be returned. The answer is simple: yes, if the equipment is leased or rented from Cox, it must be returned to avoid non-return fees.
Why the Return is Necessary
All Cox TV Mini Boxes, along with power adapters, remotes, and cables provided by Cox, remain the property of the company unless you specifically purchased them. Failing to return them can result in charges being added to your final bill.
Step-by-Step Return Process
Step 1 – Confirm Equipment Status
Check your Cox account or service agreement. If the mini box is listed as leased equipment, you are required to return it.
Step 2 – Choose a Return Method
Cox provides several convenient options:
- Drop off the equipment at a Cox Solution Store.
- Return it via a participating UPS Store (no extra cost).
- Request a technician pickup or use a prepaid shipping label if provided.
Step 3 – Return Within the Deadline
Cox usually requires equipment to be returned within 10–15 days of disconnection to avoid fees.
Step 4 – Keep Proof of Return
Always collect a receipt or tracking number when you return the device. This protects you if a charge appears later.
Step 5 – Review Your Final Bill
After the return, monitor your Cox account. If a non-return fee shows up despite returning the equipment, contact Cox support with your receipt or tracking number to resolve it.
What if the Box is Lost or Damaged?
If the mini box is lost, stolen, or damaged, Cox may charge a replacement fee. It is always better to contact Cox directly if you cannot return the device in working condition.
Final Word
Yes, you do have to return the Cox TV Mini Box if it is leased. The process is straightforward, and keeping proof of return ensures your account is cleared without extra fees.